About This Business

Legal Business Name: Hellstr

Physical Business Address: 2855 Stevens Creek Blvd, Santa Clara, CA 95050, United States

Email: support@hellstr.io

Phone: +1 408 812 5540

Business Hours: 9:00 AM – 5:00 PM, Monday – Friday

Chat Support: Available 24/7

This Shipping Policy explains how we ship orders placed on our site, including timelines, rates, and carriers.

Shipping Options and Rates

Shipping Option	Price	Delivery Time
Free Shipping (orders over $200)	$0.00	7-10 business days
Standard Shipping	$10.00	7-10 business days
Express Shipping	$20.00	3-5 business days

Orders over $200 qualify for free shipping. Delivery times may vary depending on your location and the shipping method selected.

Where We Ship

We currently ship to all 50 states of the United States.

Order Tracking

You will receive a tracking number by email once your order has shipped, so you can follow its progress to your door.

Shipping Carriers

We ship using USPS and FedEx, selected based on destination and service level.

Shipping Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.

Shipping Delays

We are not responsible for shipping delays caused by factors outside our control, such as weather, customs processing, or carrier disruptions.

Taxes

We do not charge sales tax on orders placed through our site.

Returns and Exchanges

Returns must be initiated within 7 days of receiving your order and must be in new, unused condition with all original tags and packaging intact. Customers are responsible for return shipping costs unless the item was defective or the wrong item was shipped. See our Return Policy and Refund Policy for full details.