About This Business

Legal Business Name: Hellstr

Physical Business Address: 2855 Stevens Creek Blvd, Santa Clara, CA 95050, United States

Email: support@hellstr.io

Phone: +1 408 812 5540

Business Hours: 9:00 AM – 5:00 PM, Monday – Friday

Chat Support: Available 24/7

At Hellstr, we want you to be fully satisfied with your purchase. If you are not satisfied, you may initiate a return request under the terms below. Returns that do not comply with this policy will be refused and returned to the sender. For details on how refunds are processed once a return is received, see our Refund Policy.

Key Points

Return requests must be initiated within 7 days of receiving your product.
You are responsible for return shipping costs, customs duties, and processing fees. We do not offer free returns.
Returns must strictly follow the guidelines below to be accepted.

Eligibility for Returns

Condition requirements:

Items must be unused, unworn, unwashed, and undamaged.
All original tags, labels, and packaging must be intact.

Product-specific notes:

Light-colored clothing must be returned free of stains, marks, or transferred dye.
Items damaged due to improper handling will not be accepted.

Final sale items:

Final sale items cannot be returned or exchanged.

How to Initiate a Return

Contact our support team at support@hellstr.io within 7 days of receiving your order.
Provide your order number and the reason for return.
We will send instructions for shipping your return via DHL Express. You must use DHL Express for your return to be accepted.

For a full breakdown of how refunds are processed, see our Refund Policy.

Additional Return Conditions

Shipping restrictions:

Items must be shipped from the same country as the original shipping address.
Items shipped with a courier other than DHL Express will not be accepted.

Return timeline:

Returns must be shipped within 7 days of receiving the return label.

Multiple items:

Items purchased from different Hellstr collections must be returned separately, in their original packaging.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at support@hellstr.io with photos and a description of the issue.

Size Issues

We are unable to accept exchanges, returns, or refunds for size-related concerns, as we ship the exact size selected at checkout. Please review our size guide carefully before ordering.

Monitoring and Policy Violations

We monitor returns to identify patterns of excessive returns or violations of this policy.
Items that violate this return policy will be shipped back to you at your expense, including return shipping and customs fees.
Failure to pay outstanding return costs within 75 days may result in forfeiture of the item.