About This Business

Legal Business Name: Hellstr

Physical Business Address: 2855 Stevens Creek Blvd, Santa Clara, CA 95050, United States

Email: support@hellstr.io

Phone: +1 408 812 5540

Business Hours: 9:00 AM – 5:00 PM, Monday – Friday

This Privacy Policy explains how the business identified above (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, or otherwise interact with us. By using our website or services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you provide directly:

Name, email address, phone number, billing address, and shipping address
Payment details (processed securely by our payment provider; we do not store full card numbers)
Order history and communications you send us, such as customer support inquiries

Information collected automatically:

Device and browser information, including browser version, IP address, and time zone
Cookie data and how you interact with our site, including pages viewed and search terms
Collected automatically through cookies, log files, web beacons, tags, and pixels

Purpose of collection: to display the site accurately, process and fulfill your orders, provide customer support, and analyze site usage so we can improve our products and services.

2. How We Use Your Information

We use the information we collect to:

Fulfill orders, arrange shipping, and provide invoices or order confirmations
Process payments and screen orders for potential risk or fraud
Communicate with you about your order or support request
Where you have opted in, send you information or offers about our products
Deliver and measure the performance of our advertising, including Google Ads campaigns
Maintain and improve the security and performance of our site

3. Sharing of Your Information

We share personal information only as necessary to operate our business:

With service providers who help us run our store, including our payment processor, checkout provider, and shipping carriers, solely to deliver the services you requested
With advertising and analytics partners, including Google, as described in Section 4 below
With legal or regulatory authorities when required by law, subpoena, or court order, or to protect our rights
In connection with a business transfer, such as a merger, acquisition, or sale of assets

We do not sell personal information to third parties for their own independent marketing purposes.

4. Advertising, Analytics, and Google Ads

We use Google Analytics and Google Ads to understand how visitors use our site and to deliver and measure advertising, including remarketing (also called retargeting) advertisements shown to you on other websites based on your prior visits to our site.

Google and our other advertising partners may use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the Google Ads cookie) together to inform, optimize, and serve ads based on your past visits to our site.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
You can control the ads you see, or opt out of personalized advertising, through Google Ads Settings or via the Digital Advertising Alliance opt-out page.

For more information on how Google collects and processes data when you use our site, see Google’s Privacy & Terms at

https://policies.google.com/technologies/partner-sites

5. Cookies and Tracking Technologies

Cookies are small files downloaded to your device when you visit our site. We use cookies to keep the site functioning correctly (for example, remembering items in your cart and supporting checkout), to understand how visitors use our site, and to deliver relevant advertising as described above.

Session cookies expire when you close your browser; persistent cookies remain until they expire or are deleted, typically between 30 minutes and two years. You can manage or block cookies through your browser settings, though doing so may affect some site features and may prevent Google Analytics or Google Ads from functioning correctly.

6. Children’s Privacy

Our site is not directed to, and is not intended for use by, individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details above so we can delete it.

7. Data Retention

We retain personal information associated with your orders for as long as necessary to fulfill the purposes described in this policy, unless you request that we erase it. See “Your Rights” below for how to submit an erasure request.

8. Automated Decision-Making

We do not engage in automated decision-making, including profiling, that produces legal or similarly significant effects on you. Where our service providers use limited automated processes, for example temporarily flagging IP addresses or payment methods associated with repeated failed or fraudulent transactions, these measures are used solely for fraud prevention and do not have a legal or similarly significant effect on you.

If you are a resident of the EEA, you have the right to object to any processing based solely on automated decision-making that does have such an effect.

9. Sale of Personal Information (CCPA)

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA).

10. Your Rights

If you are a resident of the EEA (GDPR), you have the right to access, port, correct, update, or request erasure of your personal information. Contact us using the details above to exercise these rights.

If you are a California resident (CCPA), you have the right to know what personal information we hold about you, to request its correction, deletion, or portability, and to designate an authorized agent to submit these requests on your behalf. Contact us using the details above.

11. Do Not Track

Because there is no common industry standard for responding to “Do Not Track” browser signals, we do not currently alter our data practices in response to such signals.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.