About This Business

Legal Business Name: Hellstr

Physical Business Address: 2855 Stevens Creek Blvd, Santa Clara, CA 95050, United States

Email: support@hellstr.io

Phone: +1 408 812 5540

Business Hours: 9:00 AM – 5:00 PM, Monday – Friday

Chat Support: Available 24/7

Thank you for shopping with Hellstr. We want you to have the best possible experience, and we understand that sometimes a return or exchange is necessary. This policy explains how refunds are handled once a return has been approved and received; for the conditions a return must meet, see our Return Policy.

Eligibility for Refunds

• Return requests must be initiated within 7 days of receiving your order, in line with our Return Policy.
• Items must be unused, unwashed, and in the same condition in which they were received.
• Original tags and packaging must be intact.

Order Cancellation

You may cancel your order within 24 hours of placing it by contacting our customer support team with your order details. Once an order has shipped, it can no longer be canceled. If your cancellation request is approved, we will initiate a refund to your original payment method.

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Used items
• Personalized or customized items

Refund Process

• Contact our customer service team at support@hellstr.io within 7 days of receiving your order.
• Provide your order number and details of the item(s) you wish to return.
• Once your return is approved, we will provide a return shipping label.
• Ship the item(s) back to us using the provided label.
• Once we receive your return, we will inspect the item(s) and process your refund.
• Refunds are issued to the original payment method used for the purchase.
• Please allow 5-10 business days for the refund to appear in your account after it has been processed.

Exchange Policy

If you would like to exchange an item for a different size or color, please follow the same process outlined above for refunds. Once we receive your return, we will process the exchange and ship the new item promptly, subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at support@hellstr.io. We will arrange a replacement at no additional cost to you.

Size Issues

We are unable to accept exchanges, returns, or refunds for size-related concerns, as we ship the exact size selected at checkout.

Contact Us

If you have questions about this Refund Policy, please contact us using the details above.

Note: we reserve the right to refuse any return that does not meet the requirements above or falls outside the applicable return window. We also reserve the right to amend this policy at any time.